Solutions Benchmarking Sessions
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Managing Global Test Teams
Ranjini Shridhar, Sungard
Track 1: 1:00 – 2:00
Software testing, a unique component of software development, is part art, part science. And, when you are managing test teams that are globally dispersed, it is particularly challenging. Managing a global team requires specific considerations and brings additional complexities in terms of culture, work ethics, language, and time zones. More companies are looking toward globally dispersed software test teams to address project staffing problems and make critical time-to-market deadlines. Organizations are learning to leverage the advantage of teams scattered around the globe, getting them to work synchronously, round-the-clock, thereby reducing delivery times significantly. This presentation will provide you with a clear understanding of benefits, challenges, and specific solutions to managing global test teams including an understanding of cultural and organizational issues unique to software testing. You will gain a practical understanding of best practices based on specific experiences including minimizing stress and burn out among team members. Finally, you will learn how to measure productivity and ensure that you, as a manager, get the right information for better decision making and risk reduction.
About the speakers…
Ranjini Shridhar is a Six Sigma trained information technology professional with more than a decade of experience in software testing and quality assurance. She has worked in industries including healthcare management, information management, E-Commerce, and the financial sector. She is currently working for SunGard as the Director of Testing Services for the “Adaptiv” group that provides enterprise wide risk management and operations solutions. Her responsibilities and expertise include establishing standardized test and quality assurance processes and practices among multiple teams and products that are globally dispersed.
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Defining Goal-Based Project Metrics
Cheryl Saar and Marty Safirstein, Allstate
Track 2: 1:00 – 2:00
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Test Case Standards that Exemplify Test Objectives
Lynn Hancock and Brook Klawitter, USG Inc.
Track 3: 1:00-2:00
Testing is a given in many organizations and for many quality assurance practitioners, however, we need to examine our test cases and their standards to ensure they are meeting our objectives. This interactive presentation will help you to define and implement standards that are appropriate for your organization based on the benefits you must realize. Examples of existing standards and guidance on creating new standards will be given. Techniques for incremental implementation, training, and continuous improvement of these standards will be also be discussed. The information presented will be applicable to all tools however; the examples presented will be from HP’s Quality Center.
About the speakers…
Brook Klawitter is currently the Quality Assurance Manager at USG. As Quality Assurance Manager, Brook manages the onshore and offshore quality teams. She works to implement processes aimed at improving the quality of ERP software, specifically assisting with release coordination, test team management, tool setup and processes, and automated testing implementation. Brook has over ten years experience as a Systems Analyst. Prior to her role with USG, Brook worked in the banking industry where she managed two offshore teams responsible for both the manual and automated testing of commercial banking applications. Brook holds CSQA and CSTE certifications from the Quality Assurance Institute.
Lynn Hancock is currently working in an enterprise PMO role, improving business processes at USG. She is the former Quality Assurance Manager at USG. In her role, Lynn provides thought leadership, practical guidance, and hands-on involvement in implementing the processes in order to meet business requirements. Lynn has over 20 years of IT experience. She earned her BS in Electrical Engineering Computer Science from Princeton University and her MS in Engineering Management from Northwestern University. Lynn is a CSQA, Certified Software Quality Analyst, from the Quality Assurance Institute (QAI), and served for two years on the Board of Directors for the Chicago Quality Assurance Association (CQAA) as their Program Director.
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To be Announced
To be Announced
Track 4: 1:00-2:00
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Testing in the Model-Based Development World
David Cook and Feng Zhu, PhD, Boston Scientific Corporation
Track 5: 1:00-2:00
Boston Scientific adopted Model-Based Development (MBD) for its most recent family of medical device firmware. This presented a new challenge to firmware design verification testing (FW DVT) for medical devices, where regulatory needs directly influence the testing process. Over the past five years, the FW DVT group has developed tools, methodologies, and reusable test assets to support MBD. Based on this experience, there are several recommended practices that must be put in place to make FW DVT testing within the MBD environment work efficiently and still meet regulatory scrutiny for testing of high quality, mission-critical firmware. In this case study, Dave will outline some of these recommended best practices, look at what metrics have proven useful in test scheduling and execution, shine a light on the pitfalls, and review the productivity gains that have been made as a direct result of these efforts.
About the speaker…
Dave has 25 years of experience developing and testing embedded software for systems spanning aerospace to appliance control, using a wide variety of design and modeling techniques. With Boston Scientific, he serves as a senior technical leader for the firmware design verification testing team, developing tests, tools, and infrastructure to support the testing of medical device software for implantable medical devices. Over the last five years Dave has worked to solve the issues surrounding the use of model-based development. Dave has Bachelor of Science in Electrical Engineering from the University of Massachusetts at Amherst and is a Certified Software Test Engineer.
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THURSDAY, APRIL 23 - MORNING |
Successful Requirements Verification and Validation on a Global Project
Gary Greenberg, GE Healthcare
Track 1: 11:00 – 12:00
The requirements were complete and the contract was signed. The testing team was then responsible for certifying a software product for use as part of the largest healthcare IT undertaking in the world. In order to achieve this certification, full requirements coverage had to be demonstrated. In this presentation, Gary will describe the processes developed to ensure complete coverage of functional and contractual requirements by utilizing verification and validation techniques. This program is targeted at quality and testing professionals looking for real-world methods to ensure requirements coverage. In this discussion, Gary will include organization and differentiation of functional requirements and contractual requirements, verification and validation definitions, and verification and validation techniques to ensure full requirements coverage.
About the speaker…
Gary Greenberg is a quality systems engineering lead at GE Healthcare where he focuses on verification and validation of diagnostic imaging systems. He has experience in all phases of the software development lifecycle in regulated and non-regulated environments. Gary holds CSTE and CSQA certifications and a bachelor’s degree from the University of Illinois at Urbana-Champaign.
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When Teams Transform Chaos to Control
Joyce Sattovia, The Boeing Company
Track 2: 11:00 – 12:00
This session will help you get smart about how change impacts your team. Discover how to take productivity to the max during the chaos caused by constant change. Major change is inevitable within our work environments. It is usually initiated by an unfamiliar event that forces you and your team members to respond quickly and effectively. Find out how to be open to transforming ideas when a foreign element disrupts the status quo. Learn how to understand the predictable stages of change, how to minimize individual resistance, and that improvement is always possible. This insight will take you and your team away from possible pandemonium and toward higher productivity. This interactive session will engage participants in activities that will help them identify the impacts individuals and teams may be experiencing during different phases of the change process. This understanding can lead to quicker navigation through any given change when it is thrust upon us.
About the speaker…
Joyce Sattovia is a Process Specialist and the leader of the Human Resources Systems Quality and Compliance team within Information Technology at The Boeing Company. Her team is tasked with managing continuous improvement for both people practices and software engineering activities. With a Bachelor’s degree in Computer Science, Joyce has 30 years of experience that include software engineering, project management, software quality assurance, organizational development, process improvement, and quantitative performance measurement. Joyce is an experienced trainer both inside and outside of Boeing. Her effectiveness in training lies in her usage of experiential learning techniques to demonstrate the concepts and involve the participants. She is accomplished at making ideas come alive for her audience.
Elizabeth Glaser is a Process Specialist with The Boeing Company, focusing on improving organizational and individual effectiveness through process improvement. With over 10 years of experience, she has served McDonnell Douglas and Boeing in various capacities, including software and systems engineer, and program manager. Elizabeth is an experienced trainer who incorporates experiential learning techniques to demonstrate and reinforce concepts for participants both inside and outside of Boeing. Elizabeth has MS degrees in Computer Science from the University of Missouri-Rolla, and Organization Development from The American University in Washington, DC. She is currently completing work Ph.D. in Industrial and Organizational Psychology.
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To be Announced
To be Announced
Track 3: 11:00 – 12:00
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Advanced Test Driven Development
Peter Zimmerer, Siemens AG
Track 4: 11:00 – 12:00
Today, there is plenty of discussion about test-driven development (TDD) and plenty of pressure to perform test-driven development in many software projects. In this “bandwagon” atmosphere, it cannot be bad to ask the question: What is really behind TDD? Test-driven development is an approach to software construction in which developers write automated unit tests before writing code. These automated tests are then run as the code changes. Proponents of this approach assert that it delivers software that is easier to maintain and of higher quality than traditional development methods. Join Peter as he shares his view of TDD’s advantages and limitations and discusses how the TDD concept can be extended to all levels of testing. Based on real-world experience, Peter will explain how to use TDD practices to support preventive testing throughout the development process resulting in closer cooperation between developers and testers.
About the speaker…
Peter Zimmerer is a Principal Engineer at Siemens AG, Corporate Technology, in Munich, Germany. He received his M.Sc. degree (Diplominformatiker) in computer science from the University of Stuttgart. Peter is an ISTQB(TM) Certified Tester Full Advanced Level. For more than fifteen years, Peter has been working in the field of software testing and quality engineering for object-oriented, distributed, component-based, and embedded software. He was involved in the design and development of various Siemens in-house testing tools for component and integration testing. At Siemens, he performs consulting on testing strategies, methods, processes, automation, and tools in real-world projects and is responsible for the research activities in this area. He is co-author of several journal and conference contributions and a frequent speaker at international conferences.
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Utilizing Defect Management for Process Improvement
Kenneth Brown, Nationwide
Track 5: 11:00 – 12:00
Ever wonder why you track defects throughout projects and production? What happens to that information once the defect is resolved? Is the data forgotten and just left sitting on the shelf? This presentation will provide you with practical advice on how to use that information to help your projects run smoother, improve development practices, and prevent defects from being injected to start with. You will learn how to enter, track, and measure defects so that you can utilize reporting to find weak processes and practices.
About the speaker…
Ken Brown has over 15 years of experience in the quality and testing profession and has been instrumental in developing and implementing best practices, processes, and standards at organizations such as Nationwide, JPMorgan Chase, and Exceptional Innovation. He has been on the Executive Board of the COQAA for the last five years and currently serves as President. He works diligently on educational opportunities and certifications in the Central Ohio Area.
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The Quality Assurance Program: Supporting Process Compliance and Improvement
Jane Connor, BMO Financial Group
Track 1: 11:00 – 12:00
When you think about QA, your mind naturally turns to testing. However, testing is a customer of quality assurance just like development, vendor management, or estimation practices. In a successful organization, quality assurance is an umbrella function that helps to provide consistency in process application across the enterprise. This consistency is achieved through an ongoing internal audit program, continuous process review and improvement, clearly defined process owners, and a communication method that gets the word out to the right audience at the right time. Jane’s presentation is a journey through the work-life of a QA Specialist in a CMMi Level 4 organization. Join Jane in exploring the techniques used to successfully deliver a QA program that supports practical process application and process improvement to the software development lifecycle.
About the speaker…
Jane Connor is a skilled QA professional with over ten years of experience in software testing and test management. She began her career as a junior tester and has risen through the ranks at a variety of companies to her current role as Senior Quality Assurance Specialist at BMO Financial Group. In this role, Jane has successfully leveraged her wide-ranging experiences in consulting, coaching, and support of software development projects and ongoing release management. She recently participated on a SCAMPI A assessment team evaluating BMO CTD CM CMMi Level 4 readiness. She contributes to the creation of CTD IT best practices through managing process improvement initiatives for testing and change management, participates in the local Software Engineering Process Group (SEPG), and conducts internal process audits. Jane possesses a strong knowledge of organizational process fundamentals that has helped her to become a recognized expert among both her peers and senior leadership at BMO Financial Group.
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Quality Management Best Practices: Making a Paradigm Shift
Rob Nessari, Gaylord Entertainment
Track 2: 11:00 – 12:00
In this presentation, Rob will detail the 16 month implementation of an actual quality management initiative. He will outline the before and after state of the real-life Information Technology group involved and the paradigm shift that made this implementation so successful. You will see concrete examples of the components introduced to increase efficiencies and reduce system down time. These components incorporate root cause analysis including lessons learned and action tracking, the testing process that introduced a common approach with tools that integrated functional and user testing, and performance testing and monitoring that ensures the integrity of the SLA.
About the speaker…
Rob has 15 years of IT experience that includes managing complex projects for American Airlines, Sabre, State of Tennessee, and Gaylord Entertainment. Rob is PMI certified and is currently working on a Black Belt certification in Six Sigma. At present, he is managing the Quality Management practice within Gaylord Entertainment’s corporate IT Department. Rob came to Gaylord in February 2005 as a Senior Project Manager and during a 3-year span, developed Gaylord’s PMO toolkit and governance process and successfully implemented a number of transformational projects.
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To be Announced
To be Announced
Track 3: 11:00 – 12:00
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Case Study: Open-Source Unit Test Tools in Functional Testing Case Study
Chris Kaufman, Olenick & Associates
Track 4: 11:00 – 12:00
In this case study presentation, Chris will explain how open source unit test tools were used to build an automated functional/regression test suite for an equities clearing system. The resulting tests were low cost, could be run on any developer or tester machine, could be executed as part of the build, and could be delivered to the customer to verify installation of the system. Key differences between unit and functional testing will be discussed, as well as how to accommodate those differences when using unit test tools to perform functional tests. This case study will also illustrate how to leverage unit test tools to perform automated functional testing.
About the speakers…
Chris Kaufman has been practicing in the field of software quality since 1984 with an emphasis on test automation. He has led test automation projects using commercial, proprietary, and open-source testing tools. For the past three years, Chris has been working on projects leveraging open-source unit-testing tools for functional testing. Chris was a presenter at the Chicago Software Process Improvement Network (CSPIN) in 2008.
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