With 27-years of management consulting experience in IT process and quality transformation, Jim Mondi is AVP and Global Head of Cognizant’s Process and Quality Consulting practice, focused on high-end process and quality transformation value propositions for new and existing customers. Prior to joining Cognizant, Jim worked as a VP for Testing at a Financial Services Organization, accountable for quality for an enterprise program transformation. Earlier, Jim was a practice lead and senior executive at Tier-One consultancy and Diamond Management Consultants, leading strategic process and quality initiatives at Fortune 500 companies. Jim holds a BS in Industrial Engineering from the University of Illinois and a MBA from the University of Chicago.

QUEST 2015 Conference and EXPO Sessions:

General Session: Quality Assurance vs. Business Assurance

Thursday, April 23: 3:00 PM - 4:00 PM

Quality generates business value. Companies must now extend their brand quality to a proliferation of platforms and devices to satisfy employees, partners, and customers. Accomplishing this goes beyond ensuring a new system or initiative merely “works as expected.” Instead, companies must know how a new program will affect existing business processes, productivity, customer satisfaction, costs, and revenues. Understanding those factors requires companies to gather “quality intelligence” – and to shift away from tech-oriented quality testing to a holistic approach focused on business assurance.

Business assurance zeroes in on the points at which new programs and initiatives intersect with existing business processes. It is a rigorous, proactive method based on putting business success, resiliency, and agility first, and technology second.  Learn how to apply Business Assurance to your work. Engage in active Risk Management and interact with business constituents.  Understand how business assurance strategies enable companies to successfully introduce new initiatives and programs while avoiding costs and business risks.