Gina Brooks is Assistant Vice President, IT Enterprise Services Quality Assurance for Lincoln Financial Group. She is responsible for Fixed and Variable Life and Annuity New Product testing; General Ledger, Customer Service Accelerator (CSA), CommonView, IVR, and internet testing for Life New Products; and provides QA testing and management services to support various strategic projects. Her team also provides IT Enterprise technical support for Performance Testing, Automation, Quality Center; and QA process and methodology via the QA Center of Excellence. Gina has her FLMI (Fellow, Life Management Institute) designation as well as her CSM (Certified Scrum Master) certification.

QUEST 2015 Conference and EXPO Sessions:

General Session: Implementing a QA Culture of Quality

Thursday, April 23: 9:45 AM - 10:45 AM

Implementing a Culture of Quality will require the support of various IT organizations as you verify and improve processes, standards, execution, and measurements. The goal is to be sure that IT development teams focus on successful deliveries that improve or elevate the ability to execute.  The Culture of Quality program promotes effective and efficient service delivery within IT by applying expertise and knowledge in process and practice improvement, and by optimizing technology and resources to achieve a superior customer experience.

Learn how to implement best practices for an optimal Culture of Quality.  Obtain a roadmap to implement a Culture of Quality and create an internal and external feedback cycle for continuous improvement.