Anne Hungate was the Quality Engineering executive for Union Bank Technology. In this role, Anne drove system and software engineering practices to improve productivity and manage risk. Anne joined Union Bank from Nationwide Insurance where she established the quality function for Nationwide Direct. She also led the property and casualty PMO capability improvements. Anne earned her MBA from Case Western Reserve University and her BS from Miami University. She holds both CSQA and PMP designations. Anne is invited frequently to speak at conferences and software community events on key topics in software engineering, project management, and quality leadership.

QUEST 2015 Conference and EXPO Sessions:

One-Day Class: Raising the Bar with High Performing Teams

Monday, April 20: 8:30 AM – 4:30 PM

Test teams come in all shapes and sizes – some are highly technical, some are filled with subject matter experts and others are a blend. Driving team performance and productivity requires recognition of team strengths, understanding of organizational need, and most importantly, a common language. In this session, Anne will share essential steps she has taken to transform teams from meeting expectations to raising the bar. More than a touch-feely, behavior session, this course is about having the vision, mechanics, and support systems to create an environment where the team will thrive. Building high performing teams – whether in testing or other parts of the organization – results in better customer experience, higher productivity, and better management insight. Engaging with lecture, discussion, and experiential exercises, participants will arm themselves with practical ideas and tools to take their team to the next level.

Course Objectives

After attending this course you will be able to:

  • Create a unifying team purpose
  • Strengthen operational mechanics that keep the team ahead of demand
  • Develop a quality roadmap that inspires the team
  • Measure your capabilities and know your strengths
  • Market your Quality successes as organizational successes

Course Outline

High Performing Teams

  • What are they, what do they look like, why does it matter
  • The challenge for Quality organizations
  • Purpose Statement
  • What is it, why does it matter
  • Provide line of site to larger organizational goals
  • Understand who is serving which stakeholders
  • Elicit the “Problem” statement
  • Create a “Purpose” statement

Operations Matter

  • Build and manage staff mix and risk assessment
  • Provide transparency to progress
  • Stay a step ahead of mandatory HR activities
  • Know your strengths
  • Identify and collate personal strengths
  • Measure team capability
  • Streamline professions and roles
  • Promote certification
  • Grow communities of practice
  • Get involved outside the four walls of the office
  • Plan for success
  • Get together and go off-site
  • Let the team define and manage “Capability Uplift” initiatives
  • Let the team decide what others should say about you
  • Put the plan into a working roadmap
  • Keep the roadmap alive
  • Build your brand and market successes
  • Understand the importance of ‘so what’, and tell that story
  • How can social media be useful
  • Don’t limit yourself to the organization – take the success on the road
  • Measure and improve
  • Apply Plan/Do/Check/Act to your team
  • Model the behavior
  • Stay connected with the people in the room