Manager’s Solutions Workshop

This two-day Manager’s Solutions Workshop is an exclusive event for managers during QUEST 2015 in Atlanta.

The Manager’s Solutions Workshop focuses on the top challenges facing managers in building, testing, and delivering quality software applications and products in today’s fast-paced and demanding environment. This intense and interactive workshop provides a unique opportunity for managers to learn from the QAI Global Institute’s professional staff and industry leaders and to develop solutions with their peers from other companies. Each attendee will have the opportunity to have their specific challenges and concerns addressed during the workshop. An example of some of the challenges that have been addressed in past Manager’s Solutions Workshops include:

  • Proving the value of software quality and testing
  • Transitioning to Agile
  • Defining quality and testing metrics
  • Improving the software testing process
  • Building quality in throughout the software development process
  • Making test automation work
  • Establishing a testing center of excellence
  • Estimating the testing effort
  • Improving requirements
  • Building effective teams

Why Attend

QAI Global Institute’s studies show that if an IT organization forms an internal team to develop a solution to a current challenge, the cost to the organization can range from $10,000 to $50,000. By attending the Manager’s Solutions Workshop you will get solutions to your work challenges at a fraction of this cost, plus connect with peers who can be contacted for advice in the future.

Workshop Format

Prior to the Manager’s Solutions Workshop, participants complete a survey about their current challenges. These challenges are consolidated into a list of potential topics, which are ranked in order of importance to the workshop participants. Four to six challenges become the agenda for the workshop.

Each challenge is introduced to the workshop participants, who then break into small work groups. Using the QAI Global Institute’s problem-solving approach, the work groups define the challenge and develop potential solutions based on their collective experiences and shared knowledge. Each group selects one of their potential solutions and defines “how to” tactics for the solution. Each group presents their proposed best solution which is critiqued by the workshop’s leaders and guest industry experts. Additional time is spent by the guest industry thought leaders to share their solutions and answer specific questions from the workshop participants. All workshop participants are given opportunities throughout the workshop to bring their specific challenge before the group to ask for friendly group advice. Participants will leave the workshop with a series of potential solutions to today’s quality challenges.

Connections Dinner

In addition to the two-days interactive workshop, participants will also have the opportunity to attend the Manager’s Connection Dinner. This evening will provide the workshop attendees a chance to discuss the topics and related quality issues in a more relaxed setting, and provides an ideal opportunity for networking with peers and exchanging ideas.

Who Should Attend

This workshop is designed for managers responsible for the building, testing, and delivering quality software applications within their companies or software products for the marketplace. Persons who would benefit the most from attending the Manager’s Workshop are those holding positions of, or similar to:

  • IT/IS Vice Presidents and Directors
  • Quality Managers
  • Quality Assurance Managers
  • Testing Managers
  • Project Managers

Industry Thought Leaders

Shaun Bradshaw, Zenergy Technologies

SShaun Bradshawhaun Bradshaw has spent the last 16 years working with a variety of clients to improve their QA and test processes by advising, teaching, and mentoring them on the use of effective testing and test management techniques. He is the co-author, editor, and trainer of a suite of methodologies covering testing, test management, and test metrics. Shaun is a popular speaker at many of the major industry conferences and is well-known for his presentations on test metrics, the S-Curve and the Zero Bug Bounce. Shaun is a graduate of the University of North Carolina at Greensboro with a Bachelor of Science in Information Systems and a minor in Computer Science.

Susan Conley, ROCKbiz

TShaun Bradshawhere’s only one explanation as to how this historically poor math student enjoyed a thriving career at two global accounting firms over the span of nearly two decades. Susan Conley knows how to cultivate relationships that ROCK. At Arthur Andersen Susan was the Southeast Area Marketing Director managing a team of 22 marketing and sales professionals. While at Andersen, Susan pioneered a client relations strategy that improved engagement economics, profitability and client loyalty. Competing firm Ernst & Young recruited Susan to invigorate their client satisfaction rankings and client development efforts. Susan went on to pioneer an Assessment of Service Quality (“ASQ”) methodology that is now integral to Ernst & Young’s global service delivery and overall client experience. In 2010, Susan launched ROCKbiz and perfected a Relationship Development Framework that produces results. Susan’s passion is to help professional service providers expand their relationships and their results. ROCKsolid relationships form the foundation of success in business… and in life.

David Dang, Zenergy Technologies

DDavid Dangavid Dang has over 15 years of experience in general IT, with the last 12 focused on test automation and QA/test process improvement. He has extensive capabilities in test automation, management, planning, analysis, execution, and metrics. David has proven ability to assess, design, and implement test automation frameworks. He has worked with over 100 companies to assist and drive their test automation and QA projects. David is a HP Certified Instructor (CI) for QuickTest Professional, WinRunner, and QualityCenter. He is a featured speaker on test automation and related topics at local and national QA and Testing conferences including Quality Assurance Institute (QAI), StarEast, STP Con, PSQT, and TISQA. David received his BS in Management Information Systems and BA in Psychology from the University of Buffalo.

Robert Galen, Velocity Partners

BRobert Galenob Galen is an Agile Methodologist, Practitioner & Coach.  In this role he helps guide companies and teams in their pragmatic adoption and organizational shift towards Scrum and other agile methodologies and practices. He is a Principal Agile Evangelist at Velocity Partners, a leading agile nearshore development partner. He is also President and Agile Trainer & Coach at RGCG. Bob is a Certified Scrum Coach (CSC), Certified Scrum Product Owner (CSPO), and an active member of the Agile & Scrum Alliances. He has published two agile related books: Scrum Product Ownership, in 2009 with a 2nd Edition in 2013 and Agile Reflections in 2012. He regularly speaks at international conferences and is also a prolific writer & blogger (at – and podcaster (at

Carolyn Swadron, CIBC

CCarolyn Swadronarolyn Swadron is Senior Manager, Quality Assurance & Quality Control for the Internet & Mobile Project Delivery group at Canadian Imperial Bank of Commerce. There, she leads a team of professionals who certify online and mobile banking applications and updates on a wide variety of devices. Carolyn holds a certification from the Canadian Information Processing Society, is an Information Systems Professional, an Information Technology Certified Professional and an International Professional Practice Partnership Professional. She has an Honours BSc. in Applied Mathematics from the University of Toronto. Carolyn is an active member of CIBC’s QA Council and Discipline Leaders Council and has a strong commitment to continuing education and training. Her experience includes people change management, quality assurance, process reengineering, project management, development support, methodologies and standards, CMM, application development, and teaching ecommerce at the college level.

Jacqueline Walton, Trover Solutions

JJacqueline Waltonacqueline Walton is an energetic and passionate IT Quality Assurance Lead. Jacqueline possesses a solid record of pioneering, building, managing, training, and mentoring high-performance functional and automation test teams. Although she has acquired excellent knowledge and working experience in all phases of the software development life-cycle, Jacqueline has found that her passion lies within QA ensuring successful product releases for large international corporations such as Gannett (USA Today, Deal Chicken, etc.), AT&T, Luxottica Retail, and more. She has also advised, designed, and implemented quality assurance automation frameworks for international organizations

Don’t miss this great opportunity to be part of a select group of managers and industry experts who will aggressively tackle today’s most pressing quality issues!