Anne Hungate, Union Bank

Anne Hungate was the Quality Engineering executive for Union Bank Technology. In this role, Anne drove system and software engineering practices to improve productivity and manage risk. Anne joined Union Bank from Nationwide Insurance where she established the quality function for Nationwide Direct. She also led the property and casualty PMO capability improvements. Anne earned her MBA from Case Western Reserve University and her BS from Miami University. She holds both CSQA and PMP designations. Anne is invited frequently to speak at conferences and software community events on key topics in software engineering, project management, and quality leadership.

QUEST 2014 Conference and EXPO Sessions:

Half-Day Tutorial: From Quality Assurance to Quality Engineering

Tuesday, April 8: 8:30 AM – 12:00 PM

“Why didn’t testing catch that?” The better question is, “What is wrong with our engineering, why did we let that escape to testing?”  Even agile teams allow defects to escape into system test where test teams work to align data, applications, and environments in order to validate production readiness.  Truly bringing better software to production requires collaboration among all the professional domains and a shared vision of what the customer experience should be.  Union Bank made the transition from QA to QE resulting in a better experience for customers and a more engaging work life for associates.  Join Anne and learn how to take your test team from being victims at the end of the delivery lifecycle to collaborators and partners in quality engineering.  Leave with useful methods and tools to improve your team’s impact on and contribution to delivery.

  • Learn to assess  your team’s readiness to move to quality engineering
  • Discover which professions are the best allies of testing and how to grow those relationships
  • Develop a quality engineering dashboard to quantify customer experience as well as application and process health

Workshop: From Low Performance to High Performance Teams

Wednesday, April 9: 3:30 PM – 5:00 PM

Test teams come in all shapes and sizes.  Some are highly technical, some are filled with subject matter experts and others are a blend.  Driving team performance and productivity up requires recognition of team strengths, understanding of organizational need, and most importantly, a common language.  In this session, Anne will share essential steps she has taken to transform teams from meeting expectations to raising the bar.  Building high performing teams, whether in testing or other parts of the organization, results in better customer experience, higher productivity, and better management insight.  Arm yourself with practical ideas and tools to take your team to the next level.  Discover the value of getting, maintaining, and contributing to professional certification groups.

  • Learn how to capture a current state of capability, engagement, and performance
  • Identify the factors in selecting the professional certification and common language the team will use
  • Define targets and metrics for measuring the impact of team performance