Root Cause Analysis (RCA) is a very powerful process that can help any organization become more efficient and introduce potentially innovative ideas. Reporting project status alone is insufficient and additional information is needed to fully provide a true story as to how projects are affected by poor or broken processes. As QA groups become more involved in data collection and performing early analysis within IT projects, it is important that metrics and financial implications are identified and reported. These metrics along with a collaborative team culture can create an innovative environment focused on solutions to eliminate root causes of recurring process problems. The RCA process improves trust between all stakeholders by shifting the focus from individuals causing the issue to allowing individuals to have a voice in the solution. Join Jeremy and gain insight on how to become more business oriented in providing valuable data to your organization to drive improvement and innovation.
- Discover how performing root cause analysis can improve your QA group’s value to your organization
- Learn how to introducing cost/benefit analysis for continuous process improvement efforts
- Explore how to use root cause analysis to achieve collaboration with stakeholders
Jeremy Berriault has been in the testing discipline for over 20 years within the Canadian Banking industry. He is currently the Director of Quality Assurance Center for Manulife Financial, Group Functions Division. He is responsible for QA processes, job families and QA training curriculum across the enterprise. Jeremy holds an MBA, completing a research project on the attitudes and views business and testing groups have for each other as part of his master’s program. His research provided reasoning as to why each group would think the way they do and solutions to help resolve issues. Jeremy’s main drive is to help bring attention to the value testing groups can bring to an organization, not just providing assurance of quality software, but also financial and efficiency benefits across the organization.