Helene is the QA Manager of the QA Center of Competency for Lincoln Financial Group. She obtained a test management tool and implemented QA process and procedures including Peer Reviews, QA Estimation techniques and Test Planning. She heads a monthly Quality Assurance Leadership Group that is responsible for implementing enterprise-wide changes within QA. Helene also holds a CSQA designation and a Lean Six Sigma Green Belt.

QUEST 2015 Conference and EXPO Sessions:

General Session: Implementing a QA Culture of Quality

Thursday, April 23: 9:45 AM - 10:45 AM

Implementing a Culture of Quality will require the support of various IT organizations as you verify and improve processes, standards, execution, and measurements. The goal is to be sure that IT development teams focus on successful deliveries that improve or elevate the ability to execute.  The Culture of Quality program promotes effective and efficient service delivery within IT by applying expertise and knowledge in process and practice improvement, and by optimizing technology and resources to achieve a superior customer experience.

Learn how to implement best practices for an optimal Culture of Quality.  Obtain a roadmap to implement a Culture of Quality and create an internal and external feedback cycle for continuous improvement.