“Why didn’t testing catch that?” The better question is, “What is wrong with our engineering, why did we let that escape to testing?”  Even agile teams allow defects to escape into system test where test teams work to align data, applications, and environments in order to validate production readiness.  Truly bringing better software to production requires collaboration among all the professional domains and a shared vision of what the customer experience should be.  Union Bank made the transition from QA to QE resulting in a better experience for customers and a more engaging work life for associates.  Join Anne and learn how to take your test team from being victims at the end of the delivery lifecycle to collaborators and partners in quality engineering.  Leave with useful methods and tools to improve your team’s impact on and contribution to delivery.

  • Learn to assess  your team’s readiness to move to quality engineering
  • Discover which professions are the best allies of testing and how to grow those relationships
  • Develop a quality engineering dashboard to quantify customer experience as well as application and process health


Anne Hungate, Union Bank

Anne Hungate was the Quality Engineering executive for Union Bank Technology. In this role, Anne drove system and software engineering practices to improve productivity and manage risk. Anne joined Union Bank from Nationwide Insurance where she established the quality function for Nationwide Direct. She also led the property and casualty PMO capability improvements. Anne earned her MBA from Case Western Reserve University and her BS from Miami University. She holds both CSQA and PMP designations. Anne is invited frequently to speak at conferences and software community events on key topics in software engineering, project management, and quality leadership.