Nancy Kastl is an accomplished professional with over twenty-five years experience as a consultant, director, facilitator, and instructor in software quality and testing. As an entrepreneur and consultant, she brings her expertise to management teams in strategic planning, measurement, quality management, software testing, process re-engineering, program management offices, and project management. As the director of the SPR Companies’ TAP Group’s quality practice, she provides leadership for the On-shore Testing Studio in Chicago with a mission to retool and provide jobs for unemployed Americans, veterans and individuals with disabilities. Nancy is a former VP of Quality Assurance at Harris Bank and is the founder and President of the Chicago Quality Assurance Association. Nancy is a frequent conference speaker and is currently the QUEST conference chairperson. She has served on the Purdue University’s IT Advisory Committee and the QAI Global Institute’s Certification Board.