Jeremy Berriault has been in the testing discipline for over 20 years. He is currently the Director of the Quality Assurance Center of Expertise at Manulife Financial/John Hancock. He is responsible for QA processes, job families and QA training curriculum across the enterprise. Jeremy holds an MBA, completing a research project on the attitudes and views business and testing groups have for each other as part of his master’s program. His research provided reasoning as to why each group would think the way they do and solutions to help resolve issues. Jeremy’s main drive is to help bring attention to the value testing groups can bring to an organization, not just providing assurance of quality software, but also financial and efficiency benefits across the organization.
QUEST 2014 Conference and EXPO Sessions:
Within any business project, relationships are built that can have a lasting impact on the project team and the organization. Positive internal associations ensure efficient management of projects preventing over run budgets, reduction of scope, and overextended timelines. A key internal relationship that should be strongest is that of Business and Testing groups (IT); yet a gap exists that results in rework and cost increases often pointing to QA processes as the culprit. Understanding roles and job perception play a large part in determining the value of quality assurance. This meta-analysis will consider studies that focused on the knowledge gap and perceptions between business and IT groups. Lack of appreciation for the QA role was directly related to poor marketing of QA capability and the resulting knowledge gap between disciplines. This discussion will review available data and provide solutions through the use of recognized strategic and operational management models.