Anyone leading a test organization has heard from senior management on the “high cost of testing.” This cost, however, is overwhelmingly associated with dealing with failures. The question is what do you do about it? Books have been written on the Cost of Quality (CoQ) breaking down the CoQ into prevention, assessment and failure. A software quality organization should be spending time testing and not recovering from failures. This presentation will offer ways to apply the principles of CoQ to first identify those costs that are hidden in plain view and then strategies to reduce the cost of failure. It is not always easy to reduce the failures, at least not as a first pass improvement. So, reducing the cost of the impact these failures have on the test organization is key. Beyond that, what are the responsibilities of a test organization toward preventing failures (not just finding them) and how can test organizations best achieve that goal?


Chris Vaughan, Sonus Networks

Chris Vaughan has over 20 years of R&D executive leadership experience developing and testing complex software solutions for the telecommunications industry. During his career he served as VP of Engineering for a startup that delivered to market one of the first Integrated Access Devices culminating in a $500M acquisition of the company by Nortel Networks. He later led a team of over 500 Engineers at Juniper Networks designing and testing complex Routing products. He worked as an independent R&D consultant to early stage startups, helping them develop their strategy and operational models. Mr. Vaughan is currently VP of System Verification and Test for Sonus Networks delivering VoIP solutions. He received a Masters in Systems Engineering from Boston University and a BS in Electrical Engineering from the University of New Hampshire.