Before diving into a software quality metrics program, learn from the mistakes of others. In this session, you’ll review some of the most common mistakes when implementing a software quality metrics program. And, in the process, you’ll see the difference between measurements and metrics and why indicators are needed for meaningful evaluation. Philip will also cover 10 common test metrics and see how they can not only help us monitor and evaluate our testing and product quality, but also answer questions important to our development process. You’ll also learn about Basili’s infamous GQM paradigm, and how we can use it to tie our metrics to goals and questions so that your metrics have real meaning for stakeholders. After all, the last thing you want is to spend hours pounding out a spreadsheet that no one looks at or uses to take action.


Philip Lew, XBOSoft

With extensive experience in a variety of management and technical positions in software development and product management, today, Philip Lew leads XBOSoft’s ( direction and strategy as their CEO. His Ph.D. research in software quality and usability resulted in several IEEE and ACM journal publications. Philip has also been published in a number of trade journals. He has presented at numerous trade and academic conferences and in the past 20 years and has worked with hundreds of organizations to assess the quality of their software, examine software quality processes, and set forth measurement plans to improve software quality using systematic methods. He received his Bachelor of Science and Master of Engineering degrees in Operations Research from Cornell University. His post-doctorate research focuses on software quality and usability measurement.