In this age of offshore, near shore, and outsourced testing, who is monitoring performance outcomes? How do you assess if you are getting the service results you paid for? Is there a “best” or “better” way to measure performance in service contracts? Contractor performance is a new area for many testing and quality managers but supplier management is not. This workshop provides test managers best practices that can lead to more effective measurements of expected and actual performance outcomes. Quality assessments in a performance-based environment represent a significant shift from the more traditional scrutiny of process compliance to measuring outcomes. This workshop addresses issues related to measuring supplier efforts in a performance-based environment, determining what a “good job” looks like, and identifying key problem areas and best practices to assess whether or not outcomes are being achieved.
- Discover cornerstones of performance measurement and surveillance
- Explore issues in measurement in a performance-based environment
- Learn what to measure, how to measure, as well as tips on identifying outcomes
Clareice Chaney has over 30 years of experience in commercial and government contracting with an emphasis in information technology contracting and specific expertise in performance-based contracting techniques. She holds Master’s Degree, PMP certification from the Project Management Institute and is a Certified Professional Contracts Manager through the National Contract Management Association (NCMA). She has presented at the National Contract Management Association World Congress.
Clyneice Chaney brings over 20 years of testing, quality assurance and process improvement experience. Clyneice holds certifications from American Society for Quality as a Certified Quality Manager, Quality Assurance Institute’s Certified Quality Analyst, and Project Management Institute’s Professional Project Manager. She has participated as an examiner for state quality awards for Georgia and Virginia. Focusing on process improvement and procedure development in the software testing and quality assurance areas, Clyneice has successfully lead process improvement, methodology development, and reengineering projects for organizations wishing to improve their software development, testing processes, and tool implementation. Clyneice has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager’s conference, Quality Assurance Institute International Testing Conference, International Conference on Software Process Improvement and Software Test and Performance Testing Conferences.