Top 10 Methods for Successful Process Improvement and Organizational Change

Understanding the importance of process improvement is not sufficient for ensuring successful organizational change. We must also overcome a variety of major challenges. This half-day tutorial provides an overview of critical challenges to process improvement and presents 10 key methods for pursuing and achieving successful organizational change. For example, an early and persistent challenge is that others, including many critical stakeholders, often do not see the value and necessity of process improvement. A highly effective method for addressing this challenge is to “choose your battles.” This includes understanding stakeholders, achieving insight into goals, resolving or minimizing goal conflicts, establishing reasonable progress waypoints, ensuring consistent interpretations of waypoint achievement, and effectively managing expectations. During this tutorial, this and other challenges will be presented and associated methods explained that can significantly improve efforts towards organizational change and improved mission and business success. Additional areas examined include: down-selecting improvement options, risk management, decision dynamics, leveraging world-class standards and frameworks, transparency and objectivity, emerging trends, and success-driven opportunity adoption.

  • Understand the critical challenges to process improvement and change management initiatives
  • Explore methods for overcoming those challenges
  • Practice applying new principals to the challenges within your own environment


Richard Bechtold, PhD, Abridge Technology

Dr. Richard Bechtold has over 30 years of systems and software full lifecycle experience. During this time he has held a variety of positions from software engineering, to line, middle, and executive management Currently, Richard is the President of Abridge Technology, a Virginia-based company he founded in 1996. Abridge Technology provides consulting, training, support services, and appraisals in the areas of project and process improvement, and organizational change. Richard has assisted government and industry with implementing standards and multi-model frameworks since 1992. Abridge Technology is an SEI/CMU Partner and Richard is a Certified Appraiser and Instructor for various CMMI models.