Outsource Testing: How to Monitor Contractor Performance

In this age of offshore, near shore, and outsourced testing, who’s monitoring performance outcomes? Can you tell if you’re getting what you paid for? Is there a “best” or “better” way to measure performance in service contracts? Contractor performance is a new area for many testing and quality managers but supplier management is not. This session provides best practices for test mangers that lead to more effective measurements of the difference between expected and actual performance. Quality assessments in a performance-based environment represent a significant shift from the more traditional quality assurance concepts of scrutiny of process compliance to measuring outcomes. The key is to identify the best method to align performance with measurement. This session addresses issues related to measuring supplier efforts in a performance-based environment, determining what a “good job” looks like, and identifying key problem areas and some best practices to assess whether or not outcomes are being achieved.

  • Discover cornerstones of performance measurement and surveillance
  • Explore issues in performance measurement in a performance-based environment
  • Learn what to measure and how as well as tips on identifying outcomes

Instructors: ;

Clareice Chaney, MITRE CorporationClyneice Chaney, Quality Squared

Clareice Chaney has over 30 years of experience in commercial and government contracting with an emphasis in information technology contracting and specific expertise in performance-based contracting techniques. She holds Master’s Degree PMP certification from the Project Management Institute and is a Certified Professional Contracts Manager through the National Contract Management Association (NCMA). She has presented at the National Contract Management Association World Congress.

Clyneice Chaney brings over 20 years of testing, quality assurance, and process improvement experience. Clyneice holds certifications from the American Society for Quality as a Certified Quality Manager, QAI Global Institute's Certified Quality Analyst, and Project Management Institute's Professional Project Manager. She has participated as an examiner for state quality awards for Georgia and Virginia. She is currently an instructor for the International Institute for Software Testing and has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager's conference, Quality Assurance Institute International Testing Conference, International Conference on Software Process Improvement and Software Test and Performance Testing Conferences.