Keith Klain, Barclays

Keith Klain is the head of Barclays Global Test Center that provides functional and non-functional software testing services to the investment banking and wealth management businesses. With more than fifteen years of experience in software testing, Keith has built and managed global test teams for financial services firms in the United States, the United Kingdom, and Asia Pacific and has also worked as a software quality management practice director for an international technology consultancy. Keith is a frequent speaker at testing and technology conferences.

QUEST 2013 Conference and EXPO Sessions:

Presentation: Creating Dissonance: Overcoming Organizational Bias toward Software Testing

Wednesday, April 17, 2013: 3:00 PM - 4:00 PM | Room:

Overcoming organizational bias toward software testing can be a key factor in the success of your testing effort. A structured approach to identifying, understanding, and overcoming bias is not only possible, but integral to any successful enterprise testing strategy. In this session, Keith will describe the origins of organizational bias and what it means for your testing effort, including what the test team and the industry does, and doesn’t do, to support those perceptions. Keith will also explore what you can do to identify your particular organization’s bias toward testing, how it has evolved, evidence of those attitudes, and what you can do to change perceptions. Finally, Keith will share his successes and failures in navigating and running change programs focused on software testing and the obstacles he has encountered through those case studies.