David Herron, David Consulting Group

David Herron brings over 35 years of experience in functional measurement and software process improvement. An authority on software development, he is regularly sought after by Fortune 1000 companies where he provides guidance on the use of metrics to monitor the impact of IT on the business, and on the governance of offshore development initiatives. One of the original founders of the David Consulting Group, he is now engaged with DCG as a Business Development Manager and VP of Knowledge Solution Services. He is an acknowledged authority in the areas of performance measurement, process improvement, and organizational change management. David is also a noted author and lecturer and has co-authored several books on topics relating to IT performance measurement.

QUEST 2013 Conference and EXPO Sessions:

Presentation: 100 Defects Isn’t That Bad!

Thursday, April 18, 2013: 3:00 PM - 4:00 PM | Room:

How do you properly compare the quality of two or more software deliverables without an effective normalizing metric? The answer is you can’t. If project A has 100 defects and project B has 50 defects, do you automatically assume project B is a higher quality deliverable? That may not be the case. But, often times, that is the perception of the end user. An effective normalizing metric allows you to properly measure and compare the level of quality across software deliverables. It can also be used to manage end user expectations regarding the quality of the software in relation to the functional value being delivered. Furthermore, the normalizing metric can be used to predict future quality outcomes and can be used to establish service levels of quality performance. Learn how you can quickly and easily incorporate this all-important metric into your quality program.