Clareice Chaney, MITRE Corporation

Clareice Chaney has over 30 years of experience in commercial and government contracting with an emphasis in information technology contracting and specific expertise in performance-based contracting techniques. She holds Master’s Degree PMP certification from the Project Management Institute and is a Certified Professional Contracts Manager through the National Contract Management Association (NCMA). She has presented at the National Contract Management Association World Congress.

QUEST 2013 Conference and EXPO Sessions:

Half-Day Tutorial: Outsource Testing: How to Monitor Contractor Performance

Tuesday, April 16, 2013: 8:30 AM - 12:00 PM | Room:

In this age of offshore, near shore, and outsourced testing, who’s monitoring performance outcomes? Can you tell if you’re getting what you paid for? Is there a “best” or “better” way to measure performance in service contracts? Contractor performance is a new area for many testing and quality managers but supplier management is not. This session provides best practices for test mangers that lead to more effective measurements of the difference between expected and actual performance. Quality assessments in a performance-based environment represent a significant shift from the more traditional quality assurance concepts of scrutiny of process compliance to measuring outcomes. The key is to identify the best method to align performance with measurement. This session addresses issues related to measuring supplier efforts in a performance-based environment, determining what a “good job” looks like, and identifying key problem areas and some best practices to assess whether or not outcomes are being achieved.

  • Discover cornerstones of performance measurement and surveillance
  • Explore issues in performance measurement in a performance-based environment
  • Learn what to measure and how as well as tips on identifying outcomes