Khalid Kark, Forrester Research, Inc.

Keynote Presentation: Digital Disruption In The Age Of The Customer

Wednesday, April 17, 2013: 8:30 AM - 9:25 AM

Keynote Speaker:

Are you prepared to be the disruptor? If not, you will be disrupted. As a technology leader you must learn to thrive in this new era. You will need to harness radical changes in technology, governance, and organization that will prepare you for disruption. You must align your business and technology strategies to fuel growth and embrace new systems of engagement that improve customer relationships. You can only do this if you bring agility to your planning and execution to help you become customer-obsessed and outpace your competitors in the age of the customer. Attend Khalid’s talk and learn:

  • What is digital disruption and why it’s important for you to understand and harness it?
  • What organizational competencies, technologies, and architectures will prevail as CIOs design and deliver innovative digital experiences in the age of the customer?
  • How can you sustain customer-focused innovation while managing within the realities of your current business?

Debra S. Kosty, AVP, IT Marketing Business Solutions, The Horace Mann CompaniesKim Schunke, CIO, Rogers Enterprises Inc.Timothy D. Walter, CIO, RMG Networks

Panel Discussion: Game Changer Leaders’ Views on QA Value in an Age of Digital Disruption

Thursday, April 18, 2013: 8:30 AM - 9:25 AM

Panelists: ; ;

We are in an age of digital disruption that creates turmoil that is swifter, deadlier, and more inevitable than any we have seen before. It is imperative that we understand how important it is to have policies and business practices in place that will enable us to adapt to the change that digital disruption can bring. A critical factor in the preparation for digital disruption is how well our quality assurance practices adapt to the need of customer experience demands. Customers are becoming more dependent on having a product sooner and being able to participate in the direction setting of the product or service. These customer expectations drive more frequent releases. The QA challenge resides in the shortened delivery cycle and the customer’s zero tolerance for error as it relates to release functionality. The functionality of the release must work and work well every time. How prepared are we? What must our QA policies look like to live up to the pace of digital disruption based on customer expectations? Join us and gain insight provided by our panel of game changer CIO’s. They will let us know how they access quality assurance in the age of Digital Disruption.


Moderator:

Kathie Topel, IMPACTInsights

Business strategist and author of the successful leadership book POWERSHIP®, Kathie Topel, is Managing Partner of IMPACTinsights, part of SPR Companies. She has first-hand experience managing, building and implementing corporate organizational change strategies to provide financial balance, strategic growth and company-wide motivation within the IT, consulting, manufacturing, logistics and supply chain industries. Kathie possesses a unique understanding of what it takes to run a large number of businesses in today’s world and has helped numerous organizations including United Airlines, Kraft Foods, Johnson Controls, Horace Mann and Cabot Microelectronics achieve maximum operational efficiency. As an innovative leader and recognized international speaker, Kathie has presented on a variety of topics surrounding employee growth, leadership, innovation, strategy and motivation. She has truly made aligning IT projects, tools and teams with business strategy her life’s work.


Mikki Williams, Mikki Williams Unltd.

Keynote Presentation: A Balancing Act: Walking the Tightrope of Life

Friday, April 19, 2013: 8:15 AM - 9:25 AM

Keynote Speaker:

Extensive research reveals that all areas of our being – body, mind, and spirit – must be attended to if we are to achieve the highest possible level of health, energy, and balance that life has to offer. Discover the key success skills to a lifetime of personal and professional fulfillment. Understand how to change the inner attitude of your mind so you can change the outer aspect of your life. Learn how to achieve your goals in this powerful, life-changing keynote that deals with potential, inspiration, change, and perspective. Miki will address life skills, quality of life issues, and wholeness as it relates to achieving balance in our lives. If “laughter is inner jogging,” Mikki will help you win the marathon of life!

Learn Key success skills for a balanced lifestyle:

  • Gaining a clearer understanding of yourself, and how your value system has shaped your attitudes and behaviors.
  • Laying the foundation of attitude, humor, and enthusiasm
  • How to nurture self-esteem in yourself and others
  • Establishing goals and self-management techniques
  • Accountability