In this session, Mike will review a case study outlining the creation of a Test Center of Excellence within an IT organization. The study is informative for companies of various sizes and quality assurance maturity. He will describe how to form an initial testing center, steps taken to build a team, baselining the process, and methodology documentation. He will also cover initial metrics planned for reporting, the process involved in selecting the pilot business areas, and how to prepare the organization for the changes. Finally, you will be introduced to the many changes that an evolving testing team typically takes, the steps toward maturity, the processes used to build an onboarding roadmap, and socializing the benefits and value of the organization to other IT and business groups. Join Mike for a thorough overview of building a Test Center of Excellence.


Mike Lyles, Lowe’s Companies, Inc.

Mike Lyles is a QA Manager. He is a 1993 graduate of Appalachian State University with 19 years of IT experience. Mike has worked in various roles over the years including technical support, programmer, Program Management Office, Solutions Development Manager, testing, and QA. His current role includes test management responsibilities for a major company domain covering store systems, supply chain, merchandising, and marketing.