QUEST 2012 brings you 5 days packed with classes, tutorials, educational sessions, hand-on workshops, discussions groups, EXPO, and networking events. You can attend one day or all five days. Scroll through the entire schedule or select a specific day. Click on the individual session titles to read abstracts and learn about the instructors/speakers. To download/print PDFs for select sessions, click on the “Download PDF” link to visit the conference Downloads page.

Daily Schedules: Monday, April 30 • Tuesday, May 1 • Wednesday, May 2 • Thursday, May 3 • Friday, May 4
Featured Track of the Day: During the conference, one or two of the five concurrent tracks focuses on a specific topic of high interest.
Agile – Wednesday & Thursday	Process – Wednesday	Requirements – Thursday	Test Automation – Thursday

Monday, April 30: Pre-Conference Classes & Workshop

7:30 AM – 8:30 AM	Registration & Continental Breakfast
8:30 AM – 4:30 PM	Two-Day Workshop and Classes
	Manager’s Solutions	Manager’s Solutions Workshop Nancy Kastl and Tom Ticknor, QAI Global Institute	Room: Junior Ballroom A
	CSQA Certification	CSQA Certification Prep Class Barb Merwin	Room: Grand Ballroom G
	CSTE Certification	CSTE Certification Prep Class Neil Price-Jones	Room: Junior Ballroom B
	Testing Practices	Essentials of Software Testing Bob Crews, Checkpoint Technologies	Room: Grand Ballroom A
8:30 AM – 4:30 PM	Full Day Classes
	Agile	Transition to Agile Testing Janet Gregory, DragonFire Inc.	Room: Grand Ballroom B/C
	Requirements	The Audacity of Quality Requirements Bob Prentiss, Watermark Learning	Room: Grand Ballroom H
	Process	Build and Sustain Value Based Processes Gail Borotto, GoalGetters	Room: Grand Ballroom D
	Test Design	Designing and Executing the Most Crucial Test Cases Timothy Korson, PhD, Qualsys Solutions	Room: Grand Ballroom I
	Test Automation	Five Common Test Automation Approaches David Dang, Zenergy Technologies	Room: Grand Ballroom J
5:30 PM – 7:30 PM	Manager’s Connection Dinner Sponsored by QAI Global Institute

Tuesday, May 1: Pre-Conference Tutorials, Classes & Workshop

7:30 AM – 8:30 AM	Registration & Continental Breakfast
8:30 AM – 4:30 PM	Two-Day Workshop and Classes continued
	Manager’s Solutions	Manager’s Solutions Workshop Nancy Kastl and Tom Ticknor, QAI Global Institute	Room: Junior Ballroom A
	CSQA Certification	CSQA Certification Prep Class Barb Merwin	Room: Grand Ballroom G
	CSTE Certification	CSTE Certification Prep Class Neil Price-Jones	Room: Junior Ballroom B
	Testing Practices	Essentials of Software Testing Bob Crews, Checkpoint Technologies	Room: Grand Ballroom A
8:30 AM – 12:00 PM	Half Day Tutorials
	Estimation	Estimation Clinic: Methods, Maturity and Money Patricia A. Eglin, David Consulting Group	Room: Grand Ballroom I
	Assessment	Test Assessments: Practical Steps to Assessing the Maturity of your Organization Mike Ennis, Accenture	Room: Grand Ballroom D
	Organizational Change	Quality Assurance and Organizational Change: What’s in it for me and them? Jeanette Bordelon, Ernst & Young	Room: Grand Ballroom H
	Risk-Based Testing	Risk Based Testing Analysis & Strategy Clyneice Chaney, Quality Squared	Room: Grand Ballroom B/C
	Mobile Testing	Mobile Testing 101 David Dang, Zenergy Technologies	Room: Grand Ballroom J
1:00 PM – 4:30 PM	Half Day Tutorials
3:00 PM – 3:30 PM	Afternoon Refreshment Break Sponsored by Ameex
	Measurement	Metrics Showdown: Agile vs. Waterfall Shaun Bradshaw and Bob Galen, Zenergy Technologies	Room: Grand Ballroom B/C
	Process Improvement	Driving Out Waste with Lean and Six Sigma Practices Megan Sumrell, Mosaic ATM	Room: Grand Ballroom D
	Quality Focused Project Management	Increasing the Quality of the Product in a Project Focused Environment James Vaughan, Ectropics, Inc. and Cindy Glaser, HomeFinder.com	Room: Grand Ballroom H
	Session-Based Testing	Session Based Test Management Michael Kelly, DeveloperTown	Room: Grand Ballroom I
	Regression Testing	Infusing Quality Through Strategic Regression Testing Michael Lawler, NueVista Group	Room: Grand Ballroom J
4:30 PM – 6:00 PM	Welcome Reception Sponsored by uTest

Wednesday, May 2: Conference & EXPO

The QUEST 2012 Conference and EXPO kicks off Wednesday with a range of speakers and workshops, including day-long focused tracks on Agile and Process.

7:30 AM – 8:15 AM	Registration & Breakfast Sponsored by Analytics8
8:15 AM – 8:30 AM	Opening Remarks & Announcements Tom Ticknor, Chief Operating Officer, QAI Global Institute Nancy Kastl, QUEST Conference Chairperson		Room: Junior Ballroom B/C
8:30 AM – 9:25 AM	Keynote Address: Continuous Feedback Brian Harry, Microsoft Corporation		Room: Junior Ballroom B/C
9:25 AM – 9:45 AM	Morning Refreshment Break Sponsored by iCEDQ Soft
9:25 AM – 4:00 PM	Exhibitor EXPO – Browse the 30 Booths		Room: EXPO Hall
9:25 AM – 4:00 PM	Coaching Sessions Sign-up Required at Registration Desk
9:45 AM – 10:45 AM	Concurrent Sessions: Industry Insights
	Agile	Using Agile Concepts to Treat Organizational Dysfunction Michael Mah, QSM Associates, Inc.	Room: Grand Ballroom B/C
	Process	Identifying Your Organization’s Best Software Practices David Herron, David Consulting Group	Room: Grand Ballroom D Download PDF
	Measurement	The Yin and Yang of Metrics Shaun Bradshaw and Bob Galen, Zenergy Technologies	Room: Grand Ballroom H/I Download PDF
	DW Testing	Business Intelligence/Data Warehouse Testing Karen Johnson, Software Test Management, Inc.	Room: Grand Ballroom J Download PDF
	Usability Testing	User-Centered Design and Usability Testing for a Quality UI Gail Swanson, Centare	Room: Grand Ballroom G Download PDF
11:00 AM – 12:00 PM	Concurrent Sessions: Benchmarking
	Agile	Communication Techniques for Successful Agile Software Projects Rivka Papoff, Anixter International	Room: Grand Ballroom B/C Download PDF
	Process	Eliminate Waste: The Key to Reduce Cycle Time and Cost Megan Sumrell, Mosaic ATM	Room: Grand Ballroom D Download PDF
	Quality Management	Quality Application Delivery Leadership in a Large Organization Michael Baldwin, JPMorgan Chase	Room: Grand Ballroom H/I Download PDF
	COTS Testing	Test Management for Third Party Applications Integration Mary Claire Perkins, Gerdau Ameristeel	Room: Grand Ballroom G Download PDF
	Cloud Testing	In The Cloud: Strategies to Test and Use the Cloud for Testing Clyneice Chaney, MITRE	Room: Grand Ballroom J
12:00 PM – 1:00 PM	Special Interests Roundtables & Lunch
1:00 PM – 2:00 PM	Concurrent Sessions: Industry Insights
	Agile	Agile is from Venus and PMOs from Mars Patricia A. Eglin, David Consulting Group	Room: Grand Ballroom B/C Download PDF
	Process	Sustaining Process Improvement Gains for the Long Run Gail Borotto, MITRE	Room: Grand Ballroom D Download PDF
	Organizational Change	Testing: The Art of Not Testing James Campbell, Tulkita Technologies, Inc.	Room: Grand Ballroom H/I
	Test Planning	Invading the Beehive:Test Planning for Success Michael Lawler, NueVista Group	Room: Grand Ballroom J Download PDF
	Security Testing	Successful Requirements-Based Strategies for QA-Based Security Testing Rafal Los, HP Software and Solutions	Room: Grand Ballroom G
	EXPO Talks	1:00 PM: Three Tips for Making Your Web Functional Tests More Stable Jim Holmes, Telerik 1:30 PM: TFS – Not Just for Developers Mike Beaudin, MPS Partners	Room: EXPO Hall
2:00 PM – 2:30 PM	Afternoon Refreshment Break Sponsored by Tulkita Technologies
2:30 PM – 4:00 PM	Concurrent Sessions: Workshops
	Agile Methods	Pitfalls and Perils of Agile Testing Janet Gregory, DragonFire Inc.	Room: Grand Ballroom B/C
	Assessment	Assessing Your Test Organization using Test Maturity Model (TMM) Mike Ennis, Accenture	Room: Grand Ballroom D Download PDF
	Organizational Change	Leading Change Susan Slater, Corvus International	Room: Grand Ballroom H/I Download PDF
	Test Design	Test Scenario Design Techniques Timothy Korson, PhD, Qualsys Solutions	Room: Grand Ballroom J Download PDF
	Exploratory Testing	Exploratory Testing in the Enterprise Michael Kelly, DeveloperTown	Room: Grand Ballroom G Download PDF
	EXPO Talks	2:30 PM: Innovate QA/Test Processes with Model-Based Testing Yaxiong Lin, TestOptimal, LLC 3:00 PM: How to Automate 100% of Your Data Across the ETL Process with QuerySurge Al Rago, Analytics8 3:30 PM: iQA® – ETL Test Automation Solution Sandesh Gawande, iCEDQ Soft	Room: EXPO Hall
4:15 PM – 5:00 PM	Bonus Session: Slicing Product Backlog Items: A Vital Scrum Skill Timothy Korson, PhD, Qualsys Solutions		Room: Grand Ballroom B/C Download PDF
5:30 PM – 10:00 PM (Buses depart at 4:30 PM)	Attendee Appreciation Night in Chicago Sponsored by Microsoft

Thursday, May 3: Conference & EXPO

The QUEST 2012 Conference and EXPO continues Thursday with a range of speakers and workshops, including day-long focused tracks on Agile, Business Analysis, and Test Automation.

7:30 AM – 8:15 AM	Registration & Breakfast Sponsored by Micro Focus
7:45 AM – 8:15 AM	Early Bird Bonus Session: They’re Playing Our Song Elizabeth Glaser, PhD and Joyce Sattovia, The Boeing Company		Room: Junior Ballroom A Download PDF
8:15 AM – 8:30 AM	Announcements Nancy Kastl, QUEST Conference Chairperson		Room: Junior Ballroom B/C
8:30 AM – 9:25 AM	Keynote Address: What Next? The Future of Software Testing in 2012 and Beyond… Nick Pointon, Head of Test Center Operations (India & Egypt), SQS		Room: Junior Ballroom B/C Download PDF
9:25 AM – 9:45 AM	Morning Refreshment Break Sponsored by NVP Software Testing
9:25 AM – 6:30 PM	Exhibitor EXPO – Browse the 30 Booths		Room: EXPO Hall
9:25 AM – 4:00 PM	Coaching Sessions Sign-up Required at Registration Desk
9:45 AM – 10:45 AM	Concurrent Sessions: Industry Insights
	Agile	Agile Test Automation: Truth, Oxymoron or Lie George Wilson, Original Software	Room: Grand Ballroom B/C
	Requirements	Requirements Roulette: Gambling with Your Company’s Money Pete DuPré, Borland-Micro Focus	Room: Grand Ballroom G Download PDF
	Business Testing	Business Testing: A Risk-Based Approach Rohit Pereira and Kimberly Tatum, Deloitte Consulting LLP	Room: Grand Ballroom H/I
	Test Automation	Automation Assessment with Risk-Based Analysis Bob Crews, Checkpoint Technologies	Room: Grand Ballroom J Download PDF
	Mobile Testing	Mobile Application Testing: Are you Ready? Lee Barnes, Utopia Solutions	Room: Grand Ballroom D Download PDF
	EXPO Talks	9:45 AM: The IT Capability Maturity Framework Tony Timbol, David Consulting Group 10:15 AM: Testing Center of Excellence – Maturity Levels Tim Kelso and Arindam Chatterjee, Wipro	Room: EXPO Hall
11:00 AM – 12:00 PM	Concurrent Sessions: Benchmarking
	Agile	An Agility Transformation Journey Si Alhir, Redpoint Technologies and Len Lagestee, Cars.com	Room: Grand Ballroom B/C Download PDF
	Business Process	Model Office: Focusing on Business Process Validation Harriett Southerland and Connie Price, Blue Cross Blue Shield of North Carolina	Room: Grand Ballroom G Download PDF
	People/Teams	Building and Managing High Performance Teams Yolonda Kennedy, WellPoint, Inc.	Room: Grand Ballroom H/I Download PDF
	Test Automation	Open Source Automation vs. Integrated Testing Software Anne Hungate, Nationwide	Room: Grand Ballroom J Download PDF
	Mobile Testing	Mobile Testing and Continuous Integration Anaf Durrani, Orbitz Worldwide	Room: Grand Ballroom D Download PDF
	EXPO Talks	11:00 AM: Eliminate the “no repro” Bug with Improved Developer and Tester Collaboration Raj Krishnan, Microsoft 11:30 AM: Test and Lab Management with TFS for Test Automation Randy Pagels, Microsoft	Room: EXPO Hall
12:00 PM – 1:00 PM	Special Interests Roundtables & Lunch Sponsored by Wipro Technologies
1:00 PM – 2:00 PM	Concurrent Sessions: Industry Insights
	Agile	Agile with Traceability: Blending Requirements and User Stories Peter Varhol, Seapine	Room: Grand Ballroom B/C Download PDF
	Requirements	Excellent Executable Requirements Can Get You Home on Time Eric Landes, Agile Thought	Room: Grand Ballroom G Download PDF
	People/Teams	Making Distributed Testing Teams Work Jim Holmes, Telerik	Room: Grand Ballroom H/I
	Test Automation	An Automaton Framework that Really Works Basivi Junna, Scalar USA, Inc.	Room: Grand Ballroom J Download PDF
	In-the-Wild Testing	Thriving in the SoLoMO Landscape with In-the-Wild Testing Matt Johnston, uTest	Room: Grand Ballroom D
	EXPO Talks	1:00 PM: Automating Structural Quality Gate Peter Pizzutillo, CAST Software 1:30 PM: Exploratory Testing Made Easy Tim Bower, Original Software	Room: EXPO Hall
2:00 PM – 2:30 PM	Afternoon Refreshment Break Sponsored by Accenture
2:30 PM – 4:00 PM	Concurrent Sessions: Workshops
	Agile	Scrum in the Enterprise Jim York, FoxHedge Ltd.	Room: Grand Ballroom B/C Download PDF
	Requirements	Leveraging Use Cases to Test Cases Development Marcia Stinson, Quality Lifecycle Solutions	Room: Grand Ballroom G Download PDF
	People/Teams	“If I Can See It, Why Can’t You” Elizabeth Glaser, PhD and Joyce Sattovia, The Boeing Company	Room: Grand Ballroom H/I Download PDF
	Test Automation	End-to-End Automation of ERP Software: A Case Study David Dang, Zenergy Technologies	Room: Grand Ballroom J Download PDF
	Accessibility Testing	Web Accessibility: A Missed Quality Requirement Patrick Maher, TAP Group/nAblement and Robbie Miller, nAblement	Room: Grand Ballroom D Download PDF
	EXPO Talks	2:30 PM: Functional Testing for Mobile Devices Clint Sprauve, Borland-Micro Focus 3:00 PM: In-The-Wild Testing for Mobile Apps Peter Shih, uTest 3:30 PM: Challenges in Performance Testing of Service Oriented Architecture Ameet Patil, Scalar USA 4:00 PM: Test Automation in Agile Development Environments Viswanath Maddali, ValueMomentum, Inc.	Room: EXPO Hall
4:15 PM – 5:00 PM	Panel Discussion on IT Disciplines: Collaboration, Competencies, and Careers Leaders from PMI-Chicagoland, Chicago IIBA Chapter, CQAA, C-SPIN and IEEE Chicago Section		Room: Junior Ballroom A
5:00 PM – 6:30 PM	EXPO Reception

Friday, May 4: Conference

The QUEST 2012 Conference wraps up Friday with sessions, panel discussion, and practice certification exams, including an afternoon open source tools forum.

7:30 AM – 8:15 AM	Registration & Breakfast Sponsored by ValueMomentum
7:45 AM – 8:15 AM	Early Bird Bonus Session: An Enterprise View of Social Media, Collaboration, Jetpacks and Ray Guns Todd Nilson, Social Syntax		Room: Junior Ballroom A Download PDF
8:15 AM – 8:30 AM	Announcements Nancy Kastl, QUEST Conference Chairperson		Room: Junior Ballroom B/C
8:30 AM – 9:25 AM	Keynote Address: Silent Alarm: Creating a Refuse-to-Snooze Attitude John Blumberg, Keynotes Concepts, Inc.		Room: Junior Ballroom B/C
9:25 AM – 9:45 AM	Morning Refreshment Break Sponsored by Perfecto Mobile
9:45 AM – 3:00 PM	CSQA/CSTE Practice Certification Exam		Room: Grand Ballroom G
9:45 AM – 10:45 AM	Concurrent Sessions: Industry Insights
	Unit Testing	Getting Started with Test Driven Development Stephen Vance, uTest	Room: Grand Ballroom B/C Download PDF
	Regression Testing	How to Optimize Your Existing Regression Testing Arthur Hicken, Parasoft	Room: Grand Ballroom D Download PDF
	User Acceptance Testing	The UAT Chess Game: Playing Your Pieces to Win Glenn Stout, PhD	Room: Grand Ballroom H/I Download PDF
	Performance	Comprehensive Performance Monitoring of Large Enterprise Applications Vinkesh Mehta and Vic Soder, Deloitte Consulting LLP	Room: Grand Ballroom J Download PDF
11:00 AM – 12:00 PM	Concurrent Sessions: Industry Insights
	Lifecycle Testing	Closing the Specifications Quality Gap through Behavior Driven Development Chris Kozak, ThoughtWorks	Room: Grand Ballroom B/C Download PDF
	Web Testing	The Many Faces of Web Testing at Google Greg Dennis and Simon Stewart, Google	Room: Grand Ballroom D Download PDF
	Test Reusability	RSTAR™: Achieving Reusable Tests and Data Karen Johns, Mosaic, Inc.	Room: Grand Ballroom H/I Download PDF
	Performance	Real World Production Performance Testing from the Cloud Dan Bartow, SOASTA and Lee Barnes, Utopia Solutions	Room: Grand Ballroom J
12:00 PM – 1:00 PM	Lunch & QAI Grand Prize Drawing
1:00 PM – 2:00 PM	Panel Discussion: Free Testing Tools: Looking Inside Open Source Panelists from Sauce Labs, Google, and System Verification Associates		Room: Junior Ballroom A
2:15 PM – 3:00 PM	Concurrent Sessions: Discussion Forums
	Building Testing Practice	Building a New Software Testing Practice Karen Johnson, Software Test Management, Inc.	Room: Grand Ballroom D Download PDF
	Enterprise Testing	Size Matters When Testing in a Large Organization Beverly Edwards, Allstate	Room: Grand Ballroom H/I
	Regulated Testing	FDA is a Three Letter Word: Testing in a Regulated Environment Denise Flueckiger, Abbott	Room: Grand Ballroom J